Shipping
We are shipping to most European countries and below you can find a table for the rates:
| Country | Rate | Free delivery from: |
| Netherland | 5.95 | 50 |
| Belgium | 5.95 | 50 |
| Germany | 5.95 | 50 |
| Czech republic | 14.95 | 65 |
| Hungary | 14.95 | 65 |
| Austria | 14.95 | 65 |
| France | 14.95 | 65 |
| Luxemburg | 14.95 | 65 |
| Slovakia | 14.95 | 65 |
| Italy | 14.95 | 65 |
| Poland | 14.95 | 65 |
| Spain | 14.95 | 65 |
| Portugal | 14.95 | 65 |
| Denmark | 19.95 | 85 |
| Finland | 19.95 | 85 |
| Estonia | 24.95 | 105 |
| Latvia | 24.95 | 105 |
| Lithuania | 24.95 | 105 |
| Sweden | 24.95 | 105 |
| Slovenia | 29.95 | 125 |
| Greece | 29.95 | 125 |
| Romania | 29.95 | 125 |
| Croatie | 34.95 | 145 |
| Bulgaria | 34.95 | 145 |
You can contact us for shipments outside of Europe and will be happy to help with the order and shipping.
Complaints concerning deliveries
Complaints concerning deliveries must be reported to us within 24 hours of receipt, stating reasons.
2. Complaints about articles with non-visible defects, the defects of which the customer could reasonably have discovered, must be reported to us within eight days of discovery, stating reasons.
3. Complaints about invoices must be reported to us no later than on the due date.
4. After expiry of the periods mentioned in articles 10.1 to 10.3, the customer shall be deemed to have found the goods delivered and/or invoices issued in order.
5. The goods to which the complaints relate must be kept at our disposal.
6. The goods, to which the complaint refers, can only be replaced after they have been returned to us.
7. If the complaint about the delivery is deemed founded by us, the goods will only be taken back if and insofar as the goods are in the packaging and in the condition in which they were delivered.
8. If the complaint is deemed well-founded by us, we reserve the right to repair any defect.
9. If the complaint about a delivery is deemed founded by us, the customer is only entitled to credit up to the invoice value of the delivered products or replacement or supplementation of the purchased goods. There is no right to compensation.
10. Complaints do not dissolve the purchase agreement. They do not entitle the customer to withhold or suspend payment, not even in the event that we have reasonably accepted the complaint and credit, replacement, supplement or redelivery will take place.
11. Complaints can never, not even when timely reported, give cause to suspend payment of previous deliveries or deliveries yet to take place or to cancel the agreement.
Return shipments
Apart from the cases stipulated in article 10, we are not obliged to take back goods delivered to the customer. Return shipments made in violation of the above shall be held in deposit by us at the expense and risk of the Customer. Return shipments - after well-founded complaint - shall be at the expense and risk of the buyer, unless explicitly agreed otherwise.